At Uplift, our candidate experience program is built on several core elements that prioritize our values – Inspire, Integrity, Exceed, Reliable, Collaborate – and provide a positive and supportive journey for candidates. We actually made it a goal of ours to change the reputation of recruiters from as transactional agents to strategic partners who genuinely care about the success and satisfaction of both candidates and clients.  The things that we focused on to enhance candidate experience include personalised support, regular communication, ongoing education and empowerment, feedback loops, and a focus on health and mindset.  Below, read how each real testimonial demonstrates our commitment to a positive candidate experience.

“Simon listened to me and what I was looking for in a job. I was struggling to find something that suited myself however within a couple of days he was back with options which ultimately led me to landing a role that fit in with my own personal circumstances.” – Katie, Candidate

1. Personalised Support: We understand that each candidate is unique, so we provide personalised support throughout the recruitment process. We take the time to understand their career goals, preferences, and challenges, offering tailored guidance and advice to help them succeed.

“I was working with Simon and he was so helpful and he was in contact most days. Would highly recommend him and I was very happy overall.” – Mary, Candidate

2. Regular Communication: We believe in maintaining open and transparent communication with candidates. We schedule regular check-ins to keep them updated on the progress of their application and to address any questions or concerns they may have. We make ourselves available for chats or calls at any time to ensure candidates feel supported and valued. We also do check-ins after the candidate is placed to make sure they are settled into their role and happy.

“Amy [Uplift Team] was extremely kind and helpful with helping me get my new job. Giving me tips on what questions they might ask at the interview to be more prepared really helped me be less nervous.” – Stefanie, Candidate

3. Ongoing Education and Empowerment: We go beyond the traditional recruitment process by offering ongoing education and empowerment to candidates. We curate relevant content on our blog focused on small business, finding a job, health, mindset, and wellness. This initiative helps candidates develop personally and professionally, fostering a sense of growth and self-improvement.

”My experience with Simon and the team was very positive. At no time did I feel I had to chase them to get information. The next steps of the process were always very clearly laid out and more importantly they always followed through with what they said they were going to do and when they said they were going to do it. Which is not a common thing these days and was greatly appreciated. Thanks again!” – Daniel, Candidate

4. Feedback Loops: We actively seek feedback from candidates on their experience working with us. We ask for their thoughts on their experience with us and encourage them to provide suggestions for improvement. By creating feedback loops, we ensure that our services remain responsive to the needs and expectations of candidates.

To further enhance candidate engagement, we encourage candidates to share their experiences working with our recruitment team on Sourcr platform. These reviews serve as a guiding light for us to measure our performance. By publishing these reviews, we also stay committed to our values of integrity and reliability, which in turn builds trust and credibility among potential candidates.

Through Sourcr, prospective applicants can gain insights into what it’s like to work with us, the quality of our services, the level of care we provide, and the positive outcomes achieved for candidates. We also use the reviews on Sourcr to measure candidate engagement and our performance. By evaluating their responses both in terms of quantity and impact, we can gauge how well we are surviving our candidates. Additionally, we track open rates and click-through rates of our internal marketing emails and blog posts to measure candidate engagement with health and mindset content.

In conclusion, these real testimonials speak volumes about Uplift’s commitment to redefining the candidate experience. By prioritizing personalized support, regular communication, ongoing education and empowerment, feedback loops, and a focus on health and mindset, we have successfully shifted the perception of recruiters from transactional agents to strategic partners who genuinely care about the success and satisfaction of both candidates and clients. Our dedication to embodying our core values – Inspire, Integrity, Exceed, Reliable, Collaborate – shines through in each interaction, fostering a positive and supportive journey for candidates. At Uplift, we are proud to be at the forefront of a transformative movement in the recruitment industry, where the human element is valued and cherished. Join us on this journey to experience the power of a truly uplifting candidate experience.